Cancellation/ Returns/ Refund Policy
- General Policy
We aim to provide a fair and transparent refund process for all car rental bookings. Refund eligibility depends on the timing of cancellation and the type of booking made.
- Cancellation & Refund Eligibility
Full Refund
- Cancellations made 48 hours or more before the pickup time are eligible for a 100% refund of the booking amount.
Partial Refund
- Cancellations made 24–48 hours before pickup time are eligible for a 50% refund.
No Refund
- Cancellations made less than 24 hours before pickup time are non-refundable.
- No-shows or failure to collect the vehicle will also be considered non-refundable.
- Early Return Policy
- No refunds will be issued for early returns of the vehicle after the rental period has started.
- Security Deposit
- Security deposits (if applicable) will be refunded within 5–7 business days after vehicle inspection, provided no damages, fines, or violations are found.
- Refund Processing Time
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used at the time of booking.
- Modifications
- Booking modifications are subject to availability and may result in fare differences.
- Reduced rental duration after booking confirmation is not eligible for refund.
- Exceptions
Refunds may be granted in full in case of:
- Vehicle breakdown before pickup (no replacement available)
- Booking cancellation initiated by the company
- Verified technical or payment errors
- Contact for Refunds
Our call-Centre is open 24X7 days a week. For refund requests, please contact our support team with your booking ID:
- Email: support@reservationcarrentals.com
- Phone: +1-888-203-3756